FAQ

RETURNS/EXCHANGES

At this time, all sales are final and returns and exchanges are not available. If you need assistance with your order, please contact us at PardonTheDaydream@gmail.com

DAMAGED ITEMS OR INCORRECT MODEL/SIZE

Whoopsie daisy! No worries! We’ve got you covered! Please send a picture of the damage or the incorrect model or size that you received to our email and we will correct your order. Email us at PardonTheDaydream@gmail.com

MISSING OR DELAYED MAIL

Pardon The Daydream is not responsible for delayed, lost, stolen  or orders marked as delivered that have not been received. Please contact USPS using the link below to begin a claim for your order. You are welcome to reach out for any assistance with this process.

WHEN WILL MY ORDER SHIP?

Here at PardonThe Daydream, orders ship fairy fast! Items are typically packed and shipped out within 1-2 days after the order has been placed. 

HOW LONG IS SHIPPING?

Most orders with USPS are delivered within 3-5  business days once the item has shipped. However,  please keep in mind that shipping times are estimates and may be affected by weather or postal delays.

Pardon The Daydream is not responsible for orders arriving after the estimated shipping time. 

OOPS! I ENTERED THE INCORRECT ADDRESS

Please reach out ASAP to update your address. Orders typically ship out 1-2 with some shipping same day so ensure your address is correct, as once an order is shipped there is unfortunately nothing we can do on our end.

MY PACKAGE SAYS DELIVERED BUT IT HAS NOT ARRIVED

There are times where USPS marks packages as delivered before they actually arrive. Fortunately, packages often show up within 24 hours. If your package fails to arrive after 24 hours, we recommend contacting your local USPS office with your tracking number to obtain more details about your package. If you need help along the way, we’re always here to assist.